Snapchat Loading Screen: Troubleshoot and How to Fix 

Our world revolves around social media websites and apps. Snapchat is one of those mobile apps that has helped millions of people stay in touch with their friends. Considering the number of users Snapchat has around the world, even the slightest glitch in the application can cause unnecessary problems for the users of the application. For example, one of the most common problems with Snapchat is the Snapchat loading screen error. Imagine you pick up the phone to get that perfect Snap, and the app hangs on “Tap to load”. It can be very frustrating.

Several reasons can cause this problem: it can be as simple as a network error or a more complicated cache problem. Whatever the reason, we will try to solve them in this guide.

Why Snapchat is not loading and why it is stuck on the loading screen

A large number of users have reported problems loading Snapchat. The reason behind the failure of “Snapchat tap to load” can usually be due to slow servers, internet problems, or limited space on the device. In other cases, it may be necessary to resolve the error. Let’s look at common ways to fix the infamous “Snapchat Loading Screen” error.

The few factors that can cause your Snapchat to crash with the endless loading symbol are:

  • Slow internet connection and speed
  • A problem with Snapchat’s servers
  • Obsolete version of the Snapchat app
  • Battery saving mode is enabled
  • Presence of an error on the device.
  • Problem with Snapchat cache
  • A problem with the WiFi settings in your home

Let’s look at every issue that can cause the Snapchat splash screen to load.

1. Check your internet connection

In most cases, users face difficulties in loading Snapchat on their devices due to internet issues. Now, one can meet a bandwidth problem or a general connectivity problem. First, be sure to check the signal strength of your WiFi connection. Now your WiFi connection isn’t always necessarily the problem.

Do you use a data plan for your mobile network? If so, check the data plan as well. The data subscription may be about to expire in some cases, so be sure to check the validity of your plan as well. This is the first step in investigating when Snapchat is not loading on your phone.

If there is no problem with the WiFi connection, there may be a problem with the domain name system. Therefore, users must change their DNS if DNS is not stable. Follow the steps provided to change DNS.

  • Navigate to your phone settings available in the upper right corner of the screen.
  • Tap the WiFi options in the Connection section.
  • Select your WiFi and select the Advanced option.
  • Make the change from DHCP to Static in the IP Settings section.
  • In DNS 1 and DNS 2, remove the last IP. For example, enter and, respectively.
  • Save the changes made.

2. Update your Snapchat app

It’s entirely possible, though rarely the case, that the ‘Snapchat crashed on loading screen’ error is due to your app being out of date.

New updates are made to the Snapchat app almost every month. If these updates are not significant, chances are you’ve been using the same version for a long time. Major updates will ask you to update your entire app, and you will hardly get any wrong notifications.

So it’s best to keep your app up-to-date to take advantage of the latest features that Snapchat offers and possibly fix the ‘Tap to load’ screen loading issue.

To update your Snapchat app to the latest version, go to the Google Play Store or Apple App Store, search for the Snapchat app, and where it says ‘Update’, tap on it to update your app.

3. Restart your device

This is the method we all resort to when something goes wrong with our devices. Resetting the device allows your phone to reset itself, correcting any minor bugs. Android users can turn off the phone or restart it. IOS users need to press and release the volume up and down key and press the power button when the screen turns black.

4. Clear the Snapchat Cache

Before understanding this step, we must know the cache: the cache is a small part of the memory in a CPU that copies all the information or data used by the application. After downloading Snapchat from the App Store, the cache begins to collect all the data used by the application. As a result, there may be errors in the operation of the application when the cache is full.

Is your Snapchat exceptionally slow? The reason behind this could be a large amount of cache stored on your device. Fortunately, clearing the cache is no big deal. There are two ways to clear the cache. One is through Android settings, and the other is through app settings.

Clear cache using Android settings:

  • Go to Apps and notifications.
  • Go to the See all apps option and find the Snapchat option in the list.
  • Tap on the Snapchat option.
  • Touch Storage & Cache.
  • Touch Clear cache to clear all cached files.
  • Clear cache using application settings:
  • Open the Snapchat app.

Find the Profile icon in the upper left corner of the screen and tap on it.

  • Select Settings (gear icon) in the upper right corner of the screen.
  • Scroll down to the next page and find the Clear Cache option in the Accounts action.
  • After completing the steps, close the application and restart it.

5. Turn off the Data Saver

If Snap won’t load, Save Data is probably turned on. The data saver option saves the amount of data you consume. Therefore, it often tends to turn off the normal operation of Snapchat to control the output or input of large volumes of data. Your device with Data Saver enabled may mean that data usage is restricted.

This may be the reason why you are stuck with a Snapchat upload error. Similar errors can include Tap to retry, Don’t send a message, and Can’t send messages.

6. Uninstall and Reinstall your Snapchat app

Even after restarting the phone, Snapchat still shows the screen loading error, also known as a ‘Tap to load’ error; the last option is to uninstall and reinstall the Snapchat app.

This will not delete any of your previous conversations and snapshots, as they are safely stored in your database. Once reinstalled, you can log back into your account.

7. Check for Functioning Snapchat Servers

You’d be surprised how many times Snapchat’s servers can cause Snapchat’s ‘Tap to Load’ to fail. Have you ever faced the endless loading icon that was solved in a matter of minutes? This is a classic case where the Snapchat servers go down.

Snapchat has billions of users around the world. As a result, the team behind the app must continue to provide services day after day. Although the effort behind the application is relentless, it is challenging to predict unpredictable results. Sometimes the application may need more resources, while there may be limited space on the server.

Regardless of the cause, Snapchat faces server issues just like any other web application. If you suspect the problem on the Snapchat side, check the official website for more information.

8. Clear the Conversations

In some cases, it helps to clear the conversations in the application so that the images and snapshots load correctly. Snapchat users often avoid this step as they fear losing their data. However, there is no need to worry. Deleting conversations does not delete any data or messages from the application. Follow the steps provided to clear conversations on your Snapchat.

  • Open Snapchat
  • Tap Settings or the gear icon.
  • Go to Delete conversation in the Privacy section.
  • Select the cross mark next to the Snapchat connection in whose chat you found the error loading the Snapchat issue.
  • Touch Delete.


For those of you who haven’t read the whole post, here’s a rundown of everything we’ve discussed:

If you are getting the Snapchat screen loading error, here is a solution for the ‘Tap to load’ issue on Snapchat:

  1. Check your internet connection
  2. Check if Snapchat servers are down
  3. Update your Snapchat app
  4. Clear your app cache data
  5. Disable data saving mode
  6. Disable battery optimization for Snapchat
  7. restart your phone
  8. Uninstall and reinstall your Snapchat app

There you go, guys. Let us know what works for you in the comment section.

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